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Employment : TECHNICAL SUPPORT REPRESENTATIVE

Keating Technologies Inc. was founded in 1986. For over 20 years, Keating Technologies has dedicated their time and efforts in building Canada's leading outsourcing service company for the high technology industry. We provide various services including sales, marketing, merchandising and customer support. Keating's main goal is to aid manufacturers, distributors and retailers in bringing technological products and services to the Canadian market.

Due to the high demand in our customer service department, we have an immediate opening for the position of a Technical Support Representative.

The technical support representative will be responsible for providing professional and knowledgeable technical support to our customers in a fast paced call center. The successful individual will also be responsible for ensuring that customer service is always the top priority and that all calls are tracked and all customer information is accurate.

Key Responsibilities:

  • Provide technical support through the telephone to our customers regarding specific product information, upgrades, warranties and computer maintenance
  • Maintain all call information accurately for client reporting purposes
  • Escalate complex or specialized technical inquiries to Level 2 Technical Support Reps
  • Trouble shoot a variety of customer inquiries related to specific products
  • Consistent on achieving pre-established call quotas

Qualifications:

  • Must be fully fluent in English
  • Knowledge of ACD queue phone system is an asset
  • Knowledge and experience using TeleMagic CRM is an asset
  • Excellent communication and organizational skills
  • Proficiency in MS Office/Windows environment
  • Good knowledge of computer hardware systems
  • Sound understanding of the IT industry
  • Strong project management skills
  • Knowledge of networking technology within a Windows environment would be an asset
  • High school diploma and/or post-secondary education in computer science or related field
  • One year experience in a customer service environment
  • MCSE and/or A+ certification is an asset

Compensation:

Competitive base salary based on experience.

Please forward your resume to:

Human Resources
KEATING TECHNOLOGIES INC.
25 Royal Crest Court, suite 120
Markham, Ontario L3R 9X4
Fax: (905) 479-0232
email: jjulien@keating.com (In the subject line please quote TSR12008)

Keating prides themselves on being an EQUAL OPPORTUNITY EMPLOYER.

We thank you for your interest, but must advise that only those considered for an interview will be contacted. We respectfully request no agency solicitations please.