For Immediate Release
Keating Technologies Introduces
Pay-As-You-Go Technical Services
MARKHAM, ON – August 16, 2004 – Keating Technologies™ Inc. today launched Pay-As-You-Go Technical Services, its new technical support aimed at consumers and small and medium businesses.
Pay-As-You-Go Technical Services offers customers bilingual assistance with everyday technical problems relating to PCs and associated peripherals, such as printers, scanners, PDAs, routers, modems and wireless devices. It addresses a range of concerns from operating system issues to hardware compatibility and functionality.
Through this new service, Keating offers four levels of technical support starting from just $3 Canadian per minute or $23.99 Canadian per call: Basic, Intermediate, Advanced, as well as On-site Installation and Manufacturers’ Warranty Repair Service.
Technology is in the centre of all communication activities today and enables sharing of information from personal relationships to everyday business operations. Relying on diverse technology solutions helps people access, manage, and interpret information more efficiently.
“Computers are becoming increasingly integrated in our everyday lives,” said Bill Keating, vice-president of technical and operations at Keating Technologies. “Nowadays, consumers can complete entire projects on a PC: from Internet browsing and research to typing documents and e-mails, viewing pictures and printing in colour. However, not everyone has the technical know-how to troubleshoot problems when they arise. That’s where we come in.”
With 94% first call resolution, Keating has focused strongly on customer retention and satisfaction over the past 17 years. Keating’s goal is to bring to market comprehensive services that address the specific requirements of the Canadian consumer and SMB markets.
“There are over 1 million small and medium businesses in Canada,” said Luc Villeneuve, vice-president of strategic development at Keating Technologies. “Many of these companies aren’t large enough to support IT staff, but still require technology to conduct business. Keating offers an affordable and convenient solution to their technology problems.”
Pay-As-You-Go Technical Services are available to all North American residents and companies by calling a toll-free line 1-877-WE-RESPOND (1-877-937-3776), or e-mailing PayAsYouGo@Keating.com
For more information on Pay-As-You-Go Technical Services, visit www.keating.com
About Keating Technologies Inc.
Keating Technologies, headquartered in Markham (north-east Toronto), Ontario, is a 2000, 2001 and 2002 winner of Canada’s 50 Best Managed Companies Program. As Canada’s leading branch outsourcing service to the high technology industry, the company has been responsible for bringing more than $1 billion in technology products and services to Canadian businesses and consumers. Keating provides Total Market Management® services including sales, marketing, merchandising and customer support through its offices in Vancouver, Markham and Montreal. Since its inception in 1987, Keating has represented and continues to represent leading edge technology organizations requiring high-performance, cost-effective market capture within the Canadian marketplace.
For more information, call 1-877-KEATING or visit www.keating.com
Keating Technologies and Total Market Management are trademarks of Keating Technologies Inc.
All other trademarks are the property of their respective owners and are hereby acknowledged.