Services : Outsourced Customer Care

Social media has forever changed the customer care equation. Cost-effectively delivering the absolute best in technical support, logistics and customer care is a must to make every one of your customers your sales advocate. Get your customers raving about their user experience and watch your revenues rise.

We offer our clients the opportunity to increase the quality of their support services in Canada, or across North America, delivering satisfied long-term customers. Our manufacturer-trained support specialists provide comprehensive pre- and post-sales support to distributors, resellers, and end-users. Our technical services department is committed to providing total customer satisfaction through a variety of support and service programs. Keating Customer Support services include:

24/7 trilingual (English, French, Spanish) technical support
Technical Support, Customer Care and Warranty Logistics program development
and delivery
Advanced warranty replacement programs
Accessories fulfillment services
Problem trouble-shooting
Technical training seminars
Product upgrades
Product testing/configuration

After one conversation with Keating Technical Services, 94% of our customers go away satisfied.

Our high employee retention rate means less downtime, shorter learning curves and the confidence of knowing that the person handling your customer has the experience to do it right. Because that's what we do, every day, for some of the best-known names in the industry. Most important of all, we treat your customers like our own.

Why have high fixed operating costs when you can offset them with Keating's variable cost model? It simply costs less to use Keating! In fact, we're proud that for many clients we provide their lowest overall support cost per user in the world! Our broad technical expertise leads to an exceptional first call closure rate that means fewer support calls. Delight your customers with knowledgeable, responsiveness support and dramatically reduce your cost per revenue dollar support costs.

Our state-of-the-art equipment, systems and infrastructure can also decrease your capital expenditures. So choose Keating's 25 year history of award-winning technical support and customer service solutions. After all, aren't happier customers and lower costs exactly what you're looking for?

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