New Victory For Keating Technologies Further Solidifies Its Lead In Providing Premium Customer Support Solutions
Irvine, CA/ Toronto, ON – Keating Technologies Inc., Canada’ s leading branch outsourcing service to the high-technology industry, has been selected by Comtrend Corporation, a primary provider of total solution services in telecommunications and data communications, to provide pre- and post-sales technical support and customer service for Comtrend’s North American customers.”Providing reliable technical support is crucial in our business – and that’s why we selected Keating Technologies. Keating’s fundamental operating philosophies and their recognition of the customer being paramount, closely mirrors our principles,” said Andrew Morton, General Manager, North America, Comtrend Corporation. “With significant experience in providing customer support management solutions for industry-leading players, we selected Keating based on its ability to support our expanding customer base nationwide. As partners, we will continue to provide our customers the very best products and customer service in the industry.”The relationship between the two companies establishes Keating as Comtrend’s primary North American customer support outsourcing partner. As part of this relationship, Keating provides call center services including technical support and customer care, as well as warranty logistics services. A key element of this relationship is Keating’s customer support contact center, able to provide a wide range of technical and customer service solutions, reachable toll-free (1-877-COMTREND) from anywhere in North America as well as by e-mail (support@comtrendcorp.com).
“In servicing Comtrend, we recognize the importance of delivering premium customer support solutions to their client base, driving high customer satisfaction and retention,” said Bill Keating, Vice President, Technical and Operations, Keating Technologies Inc.”Our existing multi-client training program allows us to easily scale our service offerings as the demand increases and the market for this technology grows. Our flexible, customer-focused solutions ensure we deliver complete customer satisfaction and world-class support services to Comtrend’s rapidly growing North American customer base.” With a customer support team fluent in English, French and Spanish, Keating Technologies handles more than 200,000 support calls annually as well as over 80,000 warranty service shipments.
Currently Keating Technologies successfully provides outsourced customer support services to leading organizations like 3Com, Apollo, Gateway, Norton-Lambert, Palm, and Visioneer. Keating Technologies offers an integrated service strategy with a unique combination of customer intimacy, product knowledge and operational excellence. Their services focus on accelerated speed to market, operational cost-efficiencies, proven service and sales strategies, measurable marketing initiatives and return on investment.
About Comtrend Corporation
Established in 1990, Comtrend Corporation is a global manufacturer and provider of industry leading Telecommunications equipment. Comtrend designs, manufactures, and markets telecom and datacom equipment for both the Central Office and Customer Premise. Comtrend’s key products include: DSL Routers and Modems, POTS Splitters/Filters, Multiplexers, MTU DSLAMS, T1/E1 equipment and Channel Banks. In addition to OEM manufacturing, Comtrend markets its own brand through its offices in North America, Europe, China and Taiwan. For more information regarding Comtrend Corporation, visit the Company’s web site at www.commtrend.com.
About Keating Technologies
Keating Technologies Inc., headquartered in Markham, Ontario, is a 2000 winner of Canada’s 50 Best Managed Private Companies Program. As Canada’s leading branch outsourcing service to the hightechnology industry, Keating has a staff of more than 100 and provides Total Market Management® services including sales, marketing and customer support through its offices in Vancouver, London, Markham, Montreal, and Ottawa. Keating currently represents Apollo (a subsidiary of Hewlett-Packard), Digi International, Gateway Business, Norton-Lambert, StorCase Technology, USRobotics, Visioneer, Visiontek and provides customer service and support on behalf of 3Com and Palm. More information regarding Keating Technologies is available at (905) 479-0230 or by visiting the Company’s web site at www.keating.com.