Category Archives: Keating Milestones

Keating to Offer Permission-Based Email Marketing Products and Services Through Partnership with Roving Software

Toronto, ON and Waltham, MA – Keating Technologies Inc. and Roving Software Inc. today announced a sales and marketing partnership to bring Roving’s Constant Contact® Do-It-Yourself Email Marketing™ to the Canadian market.

Initial plans are to focus on the IT community by working with VARs and manufacturers to utilize, promote and sell Constant Contact in Canada. Since Constant Contact is an excellent low-cost marketing solution for small and medium-sized businesses of all types, the focus will also expand to other target markets such as professional services, dealer associations, travel and real estate to name a few.

With Constant Contact, small businesses and associations can drive sales and develop ongoing relationships with their customers, members and site visitors with easy-to-use, customizable, permission-based email marketing tools and services. Constant Contact makes it easy and affordable for small companies to build and manage permission email lists, create and send eye-catching HTML email newsletters, announcements and promotions, and track results with no technical expertise necessary.

“99.8% of all businesses in Canada are small businesses making it the ideal market for Constant Contact,” said Gail Goodman, chief executive officer, Roving Software. “Keating brings focus and market knowledge to our efforts, and this localization of our marketing initiatives will make us more successful in providing Constant Contact to Canadian businesses.”

“Constant Contact provides the solutions businesses need in order to use permission-based email marketing campaigns effectively, while conforming to the Personal Information Protection and Electronic Documents Act (PIPEDA) coming into effect on January 1st, 2004,” said Larry J. Keating, president and chief executive officer of Keating Technologies.” An exclusively web-based solution with affordable monthly pricing and a user friendly interface make Constant Contact an outstanding and much needed service for businesses of all sizes across Canada.”

About Roving Software
Roving is the leading provider of Do-It-Yourself Email Marketing products and services to small and medium businesses (SMBs), associations and nonprofits. Constant Contact is affordable, easy-to-use and includes a free 60-day trial. Roving Software is funded by Morgan Stanley Venture Partners, Commonwealth Capital Ventures, Longworth Venture Partners and Hudson Ventures. For more information visit www.constantcontact.ca.

Leading Data Storage & Peripherals Manufacturer Signs Keating Technologies to Expand Their Presence in Canada

Toronto, ON – Acomdata, a leading provider of storage peripherals, wireless input devices and A/V convergence products, announces a sales and marketing partnership with Keating Technologies for the Canadian market.

“Acomdata’s relationship with Keating comes at the end of a long, extensive search for a key Canadian Sales & Marketing partner who is capable of sharing and implementing our ambitious vision for the future of computing,” says Michael Nitti, vice president of Acomdata.

Acomdata in the past three years has rapidly become one of the leading brand name manufacturers of external hard drives in the North American market. Through their innovation, value and first to market strategy, Acomdata is bringing the latest technologies to the market, at current technology price points.

Their first to market strategy has included such innovations as the first manufacturer in the world to ship a 6-card Flash reader, USB 2.0 hard drives, USB 2.0/FireWire combo drives and Hi-Speed USB 2.0 readers. Acomdata continues to differentiate themselves in the marketplace with features, style and elegance of not only their external hard drives but leading edge wireless input devices and A/V convergence products like the MultiMedia Viewer. Their latest product, the RocketPod, is a clear example of this, providing a modular, portable, elegant and high performance peripheral device.

“The external hard drive market is currently the 2nd fastest growing peripheral category in the world due to the rapid growth of the digital media market and the need to store photographs and digital film,” says Larry J. Keating, president and chief executive officer of Keating Technologies Inc. “With innovative products such as the RocketPod, Acomdata will quickly become a household name for not only storage devices but for wireless connectivity and A/V solutions within the home.”

Keating will broaden Acomdata’s retail presence through retail and mass merchants chains as well as through aggressive expansion of the VAR channel. With Acomdata’s leading edge products like the MultiMedia Viewer & RocketPod, Keating will have the opportunity to grow Acomdata’s presence into alternative channels.

About Acomdata
Acomdata has been an OEM supplier of computer peripherals for over 15 years to some of the world’s leading companies. Three years ago, Acomdata entered the North American market as a brand name provider of storage peripherals such as internal and external Optical Devices (CD/DVD-RW), Hard Drives and Flash Card Readers. Our corporate vision is to be first to market with leading edge high technology peripherals at compelling consumer price points. Acomdata’s product suite includes data storage, wireless input devices and A/V convergence products. For additional information go to: www.acomdata.com.

Keating Technologies to expand Canadian market coverage for Sophos

Leading Developer of Corporate Anti-virus Protection Signs Keating Technologies As Strategic Sales Partner for Expansion in the Canadian Market

Toronto, ON – Sophos, a world leader in anti-virus solutions for businesses and Keating Technologies, announced today the new expansion strategy for growth of Sophos’s Canadian market through a sales partnership agreement.

“Outsourcing our Canadian strategy to Keating Technologies gives us the cost efficiencies, speed to market and depth of resources needed to expand our presence in this important market,” states Mark Hatton, vice president of sales for Sophos, Inc. “By leveraging Keating’s expertise in these areas, we will get immediate results and better serve our Canadian customers and partners.”

Sophos is a world leader in anti-virus protection, focused on defending businesses of all sizes from virus attacks. Their vision, commitment to research and development, and rigorous attention to quality have taken them from strength to strength.

Sophos develops best-of-breed products for the desktop and server, for the internet gateway and they offer an open API for third party developers. Sophos also offers a suite of management tools, which enable the secure, automatic download and distribution of the software and the latest virus identity files.

As part of the anti-virus solutions it develops, Sophos has begun to include threat reduction technology with some of its products. This allows customers to block unwanted file types, files with double extensions and emails with specific subject lines for added security.

“With the numerous virus threats to our global PC infrastructure, we look forward to minimizing this risk to Canadian businesses through our partnership with Sophos, Inc., an award winning company with over 20 million users worldwide” said Larry J. Keating, president and chief executive officer, Keating Technologies. “In a rapidly evolving market, Sophos, through early-stage development around PC network features, has proven that its unique approach to multi-user support and transparent updates is a winning strategy for the corporate market.”

Keating is responsible for the development of Canadian business and will be supporting the Canadian channel through national sales and marketing efforts for the entire Sophos anti-virus product line. Keating will create demand at the corporate end-user level and build a focused Canadian channel through the recruitment and development of targeted, vertically aligned value added resellers and system integrators that specialize in the security arena.

About Sophos
Sophos is the only anti-virus solutions provider focused solely on businesses. The products are sold and supported through a global network of subsidiaries and partners in more than 150 countries. Sophos solutions are specifically designed to protect businesses and organizations of all sizes against viruses and are widely deployed by corporations, financial institutions, government agencies and academic institutions. For additional information, go to www.sophos.com.

Keating Technologies honoured again in Canada’s 50 Best Managed Companies Program

Company Receives Prestigious Award For Third Consecutive Year

Toronto, ON – Keating Technologies Inc., Canada’s leading sales, marketing and technical services company providing Total Market Management™ to the high-technology industry, has re-qualified as a winner in Canada’s 50 Best Managed Companies Program for the third consecutive year. Sponsored by Deloitte and Touche, CIBC and the National Post, the program identifies Canadian businesses that have implemented best business practices across the organization.

“What we found striking about this year’s 50 Best award recipients is a strong propensity for taking risk and adopting best business practices to remain competitive in the marketplace,” said Tony Grnak, the Senior partner at Deloitte & Touche responsible for the Canada’s 50 Best Program. “Recipients apply innovative best business practices, possess a tremendous passion for change management and motivate employees through significant investment in the attraction and retention of talent.”

The 50 Best award is a national program, recognizing Canadian companies that have implemented world-class business practices and created value in innovative ways. During the last decade the value of the award has grown beyond recognition alone and become a tool to drive new business, secure financing for growth, attract top talent and increase morale.

“Receiving the award for the third consecutive year is a special honour considering the difficult times that continue to exist in our industry. Without the continuing commitment, dedication and outstanding performance of our team, we could not have earned this award,” said Larry J. Keating, President and CEO, Keating Technologies Inc.

In order to make the 50 Best list, companies must pass an extensive and in-depth interview process that assesses and examines management practices. An independent judging panel also evaluates how each company embraces new technology, globalization and a new generation of people entering the workforce, as well as how it recognizes the importance of leadership, strategy, culture and brand.

Keating Technologies offers an integrated services strategy for high technology and consumer products companies that focuses on accelerated speed to market, operational cost-effectiveness measurable sales and marketing initiatives with increased customer satisfaction.

Launched Software AG – XML server, development & integration software

Pioneer in Enterprise Solutions Chooses Keating as Key Canadian Partner

Toronto, ON – Keating Technologies Inc., Canada’s leading branch outsourcing service to the high-technology industry, has partnered with Software AG, Inc., the U.S. subsidiary of Software AG, Europe’s largest systems software provider and a pioneer in XML technologies.

“Partnering with Keating Technologies will allow us to increase our market penetration in Canada by introducing Software AG and our expanded category of products to new and existing customers,” states Gary Voight, president and chief executive officer, Software AG, Inc. “By utilizing Keating’s expertise and leveraging their existing relationships with Canadian enterprises and channel partners, we gain an instant nation-wide presence and access to accounts at the corporate end-user level, considerably increasing our market presence.”

Software AG’s Tamino and EntireX products provide customers with a unified XML system that delivers robust back-end database information to a flexible media server. Software AG’s Tamino is a multi-award winning XML server that stores structured and unstructured data natively. It can store and process XML data without first converting it to another data format. As a result, response times are faster and require lower administrative efforts than with traditional databases. EntireX is a highly flexible and easy-to-use component-based solution for integrating enterprise applications across heterogeneous operating systems. EntireX offers application integration at high speed – both, in terms of implementation time and performance. Powerful DCOM, Java, CORBA, XML and Web Services capabilities make EntireX the product of choice when connecting to mainframe applications. By connecting previously disparate worlds, EntireX enables enterprises to lay the foundation for a seamless implementation of electronic business applications.

“Software AG is a leader in the XML space and we are extremely excited by the promise of the product category,” said Larry J. Keating, president and chief executive officer, Keating Technologies. “Their leading edge technology combined with their strategic partnerships deliver value and true enterprise solutions to both corporate Canada and the development community.”

Keating Technologies offers an integrated services strategy combining customer intimacy, product knowledge and operational excellence. The company’s services focus on accelerated speed to market, operational cost-efficiencies, proven sales, measurable marketing initiatives and return on investment with increased customer satisfaction.

About Software AG
Based in Reston, Va., Software AG, Inc. is a wholly owned subsidiary of Software AG, Europe’s largest system software provider and a major global player offering cutting-edge technology for data management and electronic business. Since 1998, the company has focused its development activities on XML products for the Internet. With about 3,300 employees and representatives in over 70 countries, Software AG had revenue of 589 million euros in 2001. Its distribution and technology partners include market leaders such as IBM, Microsoft and Hewlett-Packard as well as innovative IT solutions providers like Tridion and Stellent. Software AG’s products control the central IT processes of thousands of renowned companies worldwide to include Lufthansa, Siemens, Citibank, Merck, DaimlerChrysler, Sony, BP and Telefonica. Software AG is listed on the Frankfurt Stock Exchange (MDAX, Security identification number 724264 / SOWGn.F). For additional information, go towww.softwareagusa.com.

About Keating Technologies
Keating Technologies Inc., headquartered in Markham (north-east Toronto), Ontario, is a 2000 and 2001 winner of Canada’s 50 Best Managed Companies Program. As Canada’s leading branch outsourcing service to the high technology industry, the Company has been responsible for bringing more than $1 billion in technology products and services to Canadian enterprise businesses through to consumers. Keating provides Total Market Management® services including sales, marketing, merchandising and customer support through its offices in Vancouver, London, Markham, Montreal, and Ottawa. Since its inception in 1987, Keating has represented, and continues to represent leading edge technology organizations requiring high-performance, cost-effective market capture within the Canadian marketplace. More information regarding Keating Technologies is available at (905) 479-0230 or by visiting the Company’s web site at www.keating.com.

SpellCaster appoints Keating Technologies to drive sales and manage customer satisfaction for TeleScope Business Solution

Toronto, ON – Keating Technologies Inc., Canada’s leading branch outsourcing service to the high-technology industry, has been awarded an exclusive representation agreement with SpellCaster Telecommunications Inc., a pioneer in the development of Linux based connectivity and business solutions.

“In order to gain speed to market for the TeleScope Server product, we’ve partnered with Keating Technologies who will increase the awareness and demand of this product through the Canadian reseller channel, small business and corporate Canada,” states Robert Lavigne, Chairman and Managing Director, SpellCaster Telecommunications. “By leveraging Keating’s expertise and relationships, we expect to grow our sales and our current market coverage substantially.”

Telescope Server is a software suite designed and priced to sharply reduce the cost of a computer server for a small business, department or major enterprise. Significant savings in the acquisition, implementation, administration and support of an office server with integrated Internet connectivity are realized. TeleScope is the industry’s easiest to install and administrate Linux based office business solution, providing a full range of business applications including: www Server, Name Server, FTP Server, DHCP Server, DNS Server, Print Server, E-Mail Server, Office File Server, Data-Base Server and Internet Access Server. TeleScope has all the features needed for a solid, stable, flexible server without the additional costs of seat licenses, regardless of how many users.

“We are excited by the incredible potential of the TeleScope Server product considering the need today for rapid deployment of a low cost server solution,” said Larry Keating, President and CEO, Keating Technologies Inc. “The simplicity of installation and functionality of this software makes this an outstanding technology for anyone seeking a reliable, fully functioning Linux server, finally at reasonable price.”

TeleScope Server is SpellCaster’s Linux derivative server operating system (www.telescopeserver.com). TeleScope Server has office server and connectivity features designed to provide both ease of use and lower deployment costs in single or multi-server environments. This operating system incorporates the robust stability of Linux and a user-friendly web based user interface.

Keating Technologies offers an integrated services strategy with a unique combination of customer intimacy, product knowledge and operational excellence. The company’s services focus on accelerated speed to market, operational cost-efficiencies, proven service, sales and merchandising strategies, measurable marketing initiatives and return on investment.

About SpellCaster Telecommunications
SpellCaster Telecommunications Inc. is a world leader in ISDN and remote access technology for the Linux Operating System. Our products include both hardware and software that have been designed to make any Linux system the ultimate Remote Access platform for Internet and Intranet applications. SpellCaster Telecommunications Inc., is a privately held company with operations in Toronto and Atlanta, Georgia. The company has been providing cost-effective Server and Telecommunications solutions to customers in the Linux market since 1995.

About Keating Technologies
Keating Technologies Inc., headquartered in Markham (north-east Toronto), Ontario, is a 2000 and 2001 winner of Canada’s 50 Best Managed Companies Program. As Canada’s leading branch outsourcing service to the high technology industry, Keating has a staff of more than 100 and provides Total Market Management® services including sales, marketing, merchandising and customer support through its offices in Vancouver, London, Markham, Montreal, and Ottawa. Keating currently represents Apollo (a subsidiary of Hewlett-Packard), Digi International, Gateway Business, Norton-Lambert, SpellCaster Telecommunications, StorCase Technology, TecnoZone, USRobotics, Visiontek and provides customer service and support on behalf of 3Com, Comtrend and Palm. More information regarding Keating Technologies is available at (905) 479-0230 or by visiting the Company’s web site at www.keating.com.

Keating Technologies recognized again in Canada’s 50 Best Managed Companies Program

Company Receives Prestigious Award For Second Consecutive Year

Toronto, ON – Keating Technologies Inc., Canada’s leading branch outsourcing service to the high-technology industry, has re-qualified as a winner in Canada’s 50 Best Managed Companies Program for the second consecutive year. Sponsored by Andersen, CIBC and the National Post, the program identifies Canadian businesses that have implemented best business practices across the organization.

The 50 Best program symbolizes Canadian success – companies growing rapidly and excelling in the global marketplace; companies that know how to win and create value in innovative ways; companies that are evolving, yet staying focused on their core vision.

“We’re honoured to receive this outstanding award for the second consecutive year, as a direct result of the commitment, dedication and enduring excellence of our team,” said Larry Keating, President, Keating Technologies Inc. “Not only is this award a measure of growth, but more importantly, it assesses the quality of growth – an equally important factor in today’s challenging business environment.”

The program involves an interview process of well-managed companies nation-wide. Applicants must examine their management practices, which are discussed and evaluated at length during the interview stage. The independent judging panel focuses on how these companies embrace new technologies, globalization and a new generation of people entering the workforce, as well as how they recognize the increased importance of leadership, strategy, culture, brand and technology.

“Our employees have embraced the challenges of 2001 exceptionally well,” said James Woolley, Vice President, Finance and Administration, Keating Technologies Inc. “Our strong finance management, commitment to driving client revenue, expanded service offerings and attention to customer care were critical to our re-qualification. It’s this focus that positions us well for the future.”

Keating Technologies offers an integrated services strategy with a unique combination of customer intimacy, product knowledge and operational excellence. The company’s services focus on accelerated speed to market, operational cost-efficiencies, proven service, sales and merchandising strategies, measurable marketing initiatives and return on investment.

About Keating Technologies
Keating Technologies Inc., headquartered in Markham (north-east Toronto), Ontario, is a 2000 and 2001 winner of Canada’s 50 Best Managed Companies Program. As Canada’s leading branch outsourcing service to the high technology industry, Keating has a staff of more than 100 and provides Total Market Management® services including sales, marketing, merchandising and customer support through its offices in Vancouver, London, Markham, Montreal, and Ottawa. Keating currently represents Apollo (a subsidiary of Hewlett-Packard), Digi International, Gateway Business, Norton-Lambert, SpellCaster, StorCase Technology, TecnoZone, USRobotics, VisionTek and provides customer service and support on behalf of 3Com, Comtrend and Palm Inc. More information regarding Keating Technologies is available at (905) 479-0230 or by visiting the Company’s web site atwww.keating.com.

Keating Technologies selected by Comtrend Corporation to provide end-to-end customer support solutions

New Victory For Keating Technologies Further Solidifies Its Lead In Providing Premium Customer Support Solutions

Irvine, CA/ Toronto, ON – Keating Technologies Inc., Canada’ s leading branch outsourcing service to the high-technology industry, has been selected by Comtrend Corporation, a primary provider of total solution services in telecommunications and data communications, to provide pre- and post-sales technical support and customer service for Comtrend’s North American customers.”Providing reliable technical support is crucial in our business – and that’s why we selected Keating Technologies. Keating’s fundamental operating philosophies and their recognition of the customer being paramount, closely mirrors our principles,” said Andrew Morton, General Manager, North America, Comtrend Corporation. “With significant experience in providing customer support management solutions for industry-leading players, we selected Keating based on its ability to support our expanding customer base nationwide. As partners, we will continue to provide our customers the very best products and customer service in the industry.”The relationship between the two companies establishes Keating as Comtrend’s primary North American customer support outsourcing partner. As part of this relationship, Keating provides call center services including technical support and customer care, as well as warranty logistics services. A key element of this relationship is Keating’s customer support contact center, able to provide a wide range of technical and customer service solutions, reachable toll-free (1-877-COMTREND) from anywhere in North America as well as by e-mail (support@comtrendcorp.com).

“In servicing Comtrend, we recognize the importance of delivering premium customer support solutions to their client base, driving high customer satisfaction and retention,” said Bill Keating, Vice President, Technical and Operations, Keating Technologies Inc.”Our existing multi-client training program allows us to easily scale our service offerings as the demand increases and the market for this technology grows. Our flexible, customer-focused solutions ensure we deliver complete customer satisfaction and world-class support services to Comtrend’s rapidly growing North American customer base.” With a customer support team fluent in English, French and Spanish, Keating Technologies handles more than 200,000 support calls annually as well as over 80,000 warranty service shipments.

Currently Keating Technologies successfully provides outsourced customer support services to leading organizations like 3Com, Apollo, Gateway, Norton-Lambert, Palm, and Visioneer. Keating Technologies offers an integrated service strategy with a unique combination of customer intimacy, product knowledge and operational excellence. Their services focus on accelerated speed to market, operational cost-efficiencies, proven service and sales strategies, measurable marketing initiatives and return on investment.

About Comtrend Corporation 
Established in 1990, Comtrend Corporation is a global manufacturer and provider of industry leading Telecommunications equipment. Comtrend designs, manufactures, and markets telecom and datacom equipment for both the Central Office and Customer Premise. Comtrend’s key products include: DSL Routers and Modems, POTS Splitters/Filters, Multiplexers, MTU DSLAMS, T1/E1 equipment and Channel Banks. In addition to OEM manufacturing, Comtrend markets its own brand through its offices in North America, Europe, China and Taiwan. For more information regarding Comtrend Corporation, visit the Company’s web site at www.commtrend.com.

About Keating Technologies
Keating Technologies Inc., headquartered in Markham, Ontario, is a 2000 winner of Canada’s 50 Best Managed Private Companies Program. As Canada’s leading branch outsourcing service to the hightechnology industry, Keating has a staff of more than 100 and provides Total Market Management® services including sales, marketing and customer support through its offices in Vancouver, London, Markham, Montreal, and Ottawa. Keating currently represents Apollo (a subsidiary of Hewlett-Packard), Digi International, Gateway Business, Norton-Lambert, StorCase Technology, USRobotics, Visioneer, Visiontek and provides customer service and support on behalf of 3Com and Palm. More information regarding Keating Technologies is available at (905) 479-0230 or by visiting the Company’s web site at www.keating.com.

Launched VisionTek – VisionTek consumer product line now available in Canada

Gurnee, IL – VisionTek, the largest manufacturer of 3D graphics accelerators and memory in North America, today announced the launch of its retail product line into the Canadian market through an exclusive partnership with Keating Technologies Inc.

VisionTek has already earned tremendous success in the United States — taking its line of NVIDIA-based graphics accelerators from the Tier 1 OEM PC space and successfully expanding into the highly competitive retail space. With its first-to-market, #1 selling Geforce3™, VisionTek has won major awards like PCWorld’s Top Ten Graphics Cards, MaximumPC’s Kick Ass award and Computer Gaming World’s Editor’s Choice. VisionTek now has the second best selling line of graphics cards in the world.

“Visiontek’s products present a significant set of technological advances in a compelling retail offering for Canadian consumers”, said Larry Keating, president and chief executive officer of Keating Technologies Inc. “I am confident that our value added services will accelerate Visiontek’s success in Canada and ensure our retail partners and consumers consummate satisfaction with these outstanding products.”

Ingram Micro, Canada’s largest computer distributor is providing VisionTek graphics accelerators to retailers in Canada including Electronics Boutique and Future Shop.

“Since Future Shop’s introduction of VisionTek’s GeForce3™-based graphics accelerator cards to our customers, we have been pleasantly surprised by how quickly they are moving off of store shelves,” said Eldin Kajevic, Future Shop’s product manager. “The initial launch of the product line was an instant success, as demand for VisionTek’s product well exceeded our sales expectations.”

“The overwhelming response to VisionTek’s entry into the U.S. retail market has led us to extend our consumer product line into Canada,” said John C. Gunn, VisionTek’s general manager, consumer products division. “Our plans are to continue to design and introduce new products like VisionTek’s award-winning graphics accelerator, featuring the GeForce3™ chip as well as expand into other markets where demand for the VisionTek brand is high,” he added.

VisionTek offers NVIDIA®-based graphics solutions for all levels of consumers at multiple price points. VisionTek manufactures all of its products at a 70,000 square foot facility thirty miles north of Chicago, Illinois. VisionTek’s time-to-market advantages as a U.S.-based company, combined with its high-volume manufacturing capabilities enables the company to deliver new technologies to North American retail channels ahead of its competitors. The company sees its location and speed to market as key advantages in the PC peripheral category as product life cycles continue to compress.

About Visiontek
Founded in 1988, Visiontek is the largest manufacturer of 3D graphics accelerators and memory in North America. Visiontek is also a leading technology design and manufacturing services (TDMS) provider specializing in the personal computer, telecommunications, industrial and medical markets. The company’s consumer products include PC graphics cards and memory, compact flash and IEEE 1394 technology. Visiontek’s PC OEM customers include Apple, Compaq, Gateway, IBM, and Micron; its retailers include Best Buy, CompUSA, Electronics Boutique, and Gamestop. Visiontek is ISO 9001 certified. For more information, please call 800-726-9695, or visit www.visiontek.com.

About Keating Technologies
Keating Technologies Inc., headquartered in Markham, Ontario, is a 2000 winner of Canada’s 50 Best Managed Companies Program. As Canada’s leading branch outsourcing service to the high technology industry, Keating has a staff of more than 100 and provides Total Market Management® services including sales, marketing and customer support through offices in Vancouver, Toronto, Montreal and Halifax. Keating currently represents Apollo (a subsidiary of Hewlett-Packard), Digi International, Gateway Business, Norton-Lambert, StorCase Technology, USRobotics, Visioneer, VisionTek and provides customer service and support on behalf of 3Com and Palm Inc.